Housing First for Youth Service Delivery Model

Roles of Case Managers

Case management is an important part of the HF4Y model. Case managers support youth in various roles and capacities.


5 Roles of case managers in HF4Y

Case managers have a diverse skill set and range of responsibilities according to the Canadian Core Competency Profile for Case Management Providers


  • help clients navigate health and social systems by working with their networks to identify and address disparities and barriers.


  • use their expertise and influence to speak on behalf of their clients, community or population to advance their health and well-being.


  • integrate all Case Management roles to promote and optimize the health and well-being of targeted client populations.


  • facilitate the achievement of optimal client and system outcomes by working with the broad health and social networks. Case managers skillfully engage individuals and groups to reach consensus by providing direct or indirect assistance, guidance or supervision along the continuum of care.


  • use effective communication to develop and enrich the client’s health and social networks, to build partnerships and to address barriers at the client and system level using a variety of different communication strategies/methods/techniques.